Free shipping for orders over HK$350 (excluding certain promotional items).
Free shipping for orders over HK$350

Return and Exchange Policy

Customers who receive damaged or incorrect products, without opening or using them, may request a return or exchange within 7 days of receiving the products. Requests made after this period will not be accepted.
The following situations are not eligible for returns or exchanges:
  1. Products that have been used.
  2. Color discrepancies due to variations in customers' mobile phones or computer screens.
  3. Products that have been intentionally damaged.
  4. Incomplete products, such as missing components or discarded packaging boxes/bags.
  5. Personal reasons for wanting to return or exchange products after they have been shipped.
  6. There may be splicing in the yarn products and cannot be accepted as a reason for return or exchange.
  7. More than 7 days after receipt of products.
Please note:
  1. Receipt or order number is required for returns or exchanges.
  2. Photos or videos of the condition of the products need to be provided for verification and record-keeping.
  3. Customers can visit our Lai Chi Kok store with the relevant products or return them by courier. Once we receive the returned products, we will arrange to send out new items.
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